Last updated: 16 August 2026
Eligibility and timeframe
Request cancellation by emailing hello@deploy-routehub.digital. A full refund is available when you cancel within five working days of booking and work has not begun, except where the engagement starts during that period at your express request.
After that point, we refund fees paid minus the value of completed preparation, analysis and meetings, plus non-recoverable costs agreed in advance. Work already delivered, completed sessions and purchased third-party materials are non-refundable.
Deposits and scheduled time
Investigation deposits reserve capacity. Cancellation more than ten working days before the start date is eligible for a refund after applicable deductions. With fewer than ten working days’ notice, up to 25% of the total engagement fee may be retained for reserved time that cannot reasonably be rebooked.
A booked session may be moved once without charge with at least two working days’ notice. Later rescheduling may incur a reasonable fee. Failure to attend without notice is treated as a completed session, though genuine emergencies are considered individually.
Process and payment method
Include the proposal number, reason and requested outcome. We acknowledge requests within two working days and normally decide them within seven. Approved refunds are returned to the original payment method within ten working days; bank processing can add time.
Where Deploy Routehub cancels and cannot offer a suitable replacement date, all fees for undelivered work are refunded. Statutory rights and any more favourable signed terms remain unaffected.